When setting a goal to reduce customer wait time, what type of planning does this pertain to?

When aiming to reduce customer wait time, this pertains to operational planning. Operational planning is focused on the day-to-day processes and procedures that an organization implements to achieve its goals. It involves practical steps to enhance efficiency, improve service delivery, and address specific operational challenges, such as customer wait times.

In this scenario, reducing wait time is a specific, measurable objective that can be acted upon through operational strategies, such as adjusting staffing levels, improving workflow processes, or implementing technology to streamline service. Operational planning is essential for ensuring that the organization's strategic goals are achieved through effective management of resources and staff actions in the daily operations.