What is the first step in the decision-making process?

Defining the problem is indeed the first step in the decision-making process because it sets the foundation for the entire procedure. Clearly understanding and articulating the issue at hand allows supervisors to focus their efforts on finding an appropriate solution. Identifying the problem involves analyzing the situation to clarify what needs fixing or addressing and determining the root cause of the issue.

Without a well-defined problem, efforts to gather information or weigh options may be misguided or ineffective. This step is crucial because it helps ensure that the right questions are asked and that solutions will be relevant and targeted, leading to better outcomes. Starting with a clear definition emphasizes the importance of addressing the core issue rather than just the symptoms associated with it. This foundational step can significantly enhance the quality of decisions made throughout the process.