What causes role ambiguity in the workplace?

Role ambiguity in the workplace arises from uncertainty about job responsibilities, which is why the choice highlighting this uncertainty is the correct answer. When employees do not have a clear understanding of their roles, tasks, and expectations, it leads to confusion regarding what is expected of them. This ambiguity can result from vague job descriptions, lack of guidance from supervisors, or insufficient communication about role expectations.

When employees experience role ambiguity, they may struggle to prioritize tasks, meet performance standards, or collaborate effectively with colleagues, which can ultimately affect overall productivity and job satisfaction. Therefore, clarity in job roles is crucial for a well-functioning workplace, highlighting the importance of addressing and eliminating any uncertainties related to job responsibilities.